Freight & Payment

Our system automatically applies a conservative freight component to each order but it is not calibrated for the weight and dimensions of each individual product and order/delivery. This may mean that heavy (ie 3kg+) or Bulky* orders may incur an additional shipping cost.

*For example; a hammer would probably be less expensive to ship than it's weight in earplugs, insulated jackets or even boots.

We will advise our clients if the order incurs an additional freight charge due to a heavy, remote or bulky* delivery e.g. *Tool/Site Boxes, Workshop Machinery, Wheelbarrows, Ladders and other over-length and higher-volume (cubic weight) items.  

A full refund will be offered if you choose not to accept the additional charge or your can alternatively opt for your own shipping partner or picking up the items directly from our Distribution Centre.

Delivery methods

  • Cash & Carry

    If you choose cash and carry method, please note that this means that you should pay cash for the goods you purchase and carry them away yourself. In this case we do not offer credit accounts and delivery service. This is a common policy for cash and carry delivery method. Not too convenient for you? Please read on and get to know what other delivery methods we provide. 

  • Pick-up from your freight partners depot

    We can ship direct to your nominated freight partner in regional areas. This ensures an easy and convenient way to receive items at your freight partner in one location, for consolidation prior to delivery on-site. We can work with you to tailor delivery in certain configurations (ie Enviro Shrink Wrap, Plastic Pallets) or at requested delivery times of the day.

  • Shipment to the door

    Whether a regional mine-site or a city office, you choose shipment that suits your needs. Each account with Total Industrial can have multiple delivery site details retained to help speed up the re-order/procurement cycles. Our freight partners thrive on delivery in-full and on-time for 98% of all orders placed.

  • International delivery

    International delivery is available upon request and can be handled by our internal sales division. We can assist on remote deliveries around the globe and specialise in African and offshore EXW/FOB/CIF consignments. All tracking and proof of delivery details will be sent through to your procurement team for compliance and security. The buyer shall comply with all laws governing the importation of the goods into the country of destination.

Delivery FAQ

  • When will my order leave?

    Most orders will be dispatched from our Distribution Centre in Perth within the next business day.

    Our Accounts Department simply waits for PayPal or our financial institution to acknowledge that your payment has been approved and the order is transitioned for immediate dispatch.

  • HOW MUCH DOES IT COST TO GET MY ORDER?

    All orders are shipped using Road Express and/or Air Freight, sent directly to your door. To reduce the freight cost for your order, all products are sent and charged accordingly to their weight and size. Of course, the more products that are sent, the cheaper the total freight is to you. Ordering more than product will reduce the consignment weight charge from our freight partners meaning you will see the freight cost reduce substantially per product. To see what each product will cost to be delivered, simply add the item to your Shopping Cart. This will automatically calculate the freight cost of the item Australia-wide. Remember, this can be done and the then removed with ease by simply clicking on the Rubbish Bin symbol in your Cart.

  • DO YOU OFFER GIFT CERTIFICATES?

    No, we unfortunately do not offer Gift Certificates at this time.

  • I MADE A MISTAKE ON MY ORDER. HOW DO I CORRECT THIS?

    Once your order is placed it is batched and then sent electronically to our Distribution Centre and dispatch centre for pick, pack and shipping.

    We use the latest in technology to enable us to process and ship orders with optimum efficiency; in some cases it may only be a matter of hours from the time you place your order until the time it is shipped. Until your order is submitted to the Distribution Centre we can make changes to it, but unfortunately after this point we cannot change or cancel it. If you have placed an order and you wish to change or cancel it, please PHONE us immediately on 08 9366 2400 or EMAIL sales@totalindustrial.com.au with your request.

  • Pick-up from your freight partners depot

    We can ship direct to your nominated freight partner in regional areas. This ensures an easy and convenient way to receive items at your freight partner in one location, for consolidation prior to delivery on-site. We can work with you to tailor delivery in certain configurations (ie Enviro Shrink Wrap, Plastic Pallets) or at requested delivery times of the day.

  • DO I NEED AN ABN TO PURCHASE FROM YOU?

    No, you do not. Anyone is welcome to purchase our products from us, even in commercial quantities.

  • DO I GET AN INVOICE WITH MY ORDER?

    Yes, all orders are dispatched with a Delivery Slip for your records. An Invoice is emailed through directly when the goods have been shipped from our Distribution Centre and we also keep an Invoice on your account if required in the future. Simply log into your account to view all of your purchases.

  • CAN I ORDER FROM YOU IF I AM UNDER 18 YEARS OLD?

    We are only able to accept orders from adults over the age of 18 years. By purchasing on our website you are certifying that you are over 18 years old.

  • DO I GET TRANSIT INSURANCE ON MY ORDER?

    Yes, full transit insurance is provided, so your order is covered every step of the way. We also offer full replacement of your product at our cost in the unlikely event your items are lost in transit.

  • HOW DO I TRACK MY ORDER?

    All orders can be tracked given your Consignment Number, which is emailed to you once the goods have been shipped.

    We will also advise which freight partner was used, so you can easy visit their corresponding tracking portals.

  • I STILL HAVEN'T RECEIVED MY ORDER. WHAT DO I DO?

    If you haven't received your order by the gazetted time frame above, please contact us via our Contact Page on the website. We will work with our freight partners to Track & Trace the consignment to provide you with an accurate delivery schedule.

  • WHAT IS YOUR RETURNS POLICY?

    Total Industrial & Safety has tried to make the returns process as easy as possible for you. If you are not happy with your purchase, you may return the item to us for a full refund within 30 days of purchase.  Simply request a Merchandise Return Authorisation Number (RMA) from our Customer Service Department and return the product to the given address for a full credit (excluding freight).  Goods must be received back in an as-new, resalable condition. We will refund your purchase within 3-4 days of receiving the return.  Your refund will be issued through the same transaction method used to make the original purchase. If the product was ordered with a voucher or coupon, we reserve the right to refund any amounts due to you by issuing you a voucher to the value of the order. For additional information please contact our Customer Service Team on 08 9366 2400

Payment methods

  • Credit Card Payment

    We make it easy for normal purchases to be paid using Credit Card facilities like VISA, Mastercard and American Express. Our business pays special attention to this point as making payment in a secured environment is a primary concern of individuals and as such have enlisted PayPal as our authorised payment gateway partner. With this in place, no individuals credit card information is retained by Total Industrial & Safety and clients are backed by the latest security measures employed by PayPal.

  • 30 Day Credit Invoice

    Approved clients of Total Industrial & Safety have the ability to invoice all purchase orders on a trackable 30 day EOM Credit Account. Any business spending over $2500 per annum is able to apply for a credit account and normal approval policies typically take 3-5 days prior to completion.

  • EFT Bank Transfer

    Approved clients that don't wish to have a credit account can also opt to pay via a bank transfer to our nominated bank account.  Contact our offices for BSB/Account details and for the approval process guidelines.